Return Policy

Return Policy

We want you to be completely satisfied with your purchase. If you are not, we’re here to help! Please review our return policy below for details on how to initiate a return.

Returns

• Items can be returned within 7 days of receiving the product. After this period, we cannot offer a refund or exchange.
• To be eligible for a return:
  • The item must be unused, in its original packaging, and in the same condition as when you received it.
  • Proof of purchase (receipt or order confirmation email) is required.

Non-Returnable Items

• Certain types of goods are not eligible for returns, including:
  • Perishable goods (e.g., food, flowers)
  • Personal care items (e.g., toiletries, cosmetics)
  • Gift cards
  • Sale or clearance items
  • Custom-made or personalized products

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 5-7 Business Days and automatically applied to your original method of payment.
• Please note: Shipping costs are non-refundable.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at sales@shoppingate.pk.

Shipping Returns

• To return your product, you should mail it to:
  219 Liberty Heights, Main Boulevard Gulberg-|||, Lahore 54660, Pakistan
• Customers are responsible for paying return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect items sent).
• We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items.

Order Cancellation

• Orders can be canceled within 12 Hours of placement. After this time, the order may already be in processing or shipment.

Contact Us

If you have any questions about our return policy, feel free to contact us at:
Email: sales@shoppingate.pk
Phone: 0346-7776552